Service Management

This course is concerned with the design and delivery of services: how to design and improve the service offering for sustained excellence, and how to identify and overcome key challenges in the service delivery. A wide range of industries are considered from traditional services such as restaurants, to e-commerce, professional services, and services from both the public and private sector. Prerequisite(s): MGMT 3130 or AECO 1150, with a minimum grade of C.